Privacy Policy | jiliokcc Official Secure Gaming Platform

Introduction and Scope

This Privacy Policy governs the processing of personal data by jiliokcc. It applies to all users accessing our platform within the Philippines. By using our services, you agree to the practices described in this document.

This policy only applies to the services provided directly by jiliokcc. It does not extend to third-party websites, external payment gateways, or other platforms you may visit after leaving our site.

Personal Information We Collect

We collect only the information necessary to provide a secure and compliant gaming environment:

Account and Identity Data

• Information provided during registration to create and manage your unique account.
• Identity verification documents to confirm your legal age and identity.

Payment and Financial Data

• Transaction history and payment method details used for deposits and withdrawals via our partner providers.

Gaming and Activity Data

• Records of games played, betting history, and transaction logs to ensure fairness and security.

Technical and Device Data

• IP addresses, browser type, operating system, and device identifiers to optimize performance and detect multi-accounting.

Communication Records

• Logs of interactions with our support team to resolve queries and improve service.

How We Collect Data

Data is gathered through three primary channels:

• Directly from you: When you register, upload KYC documents, or contact support.
• Automatically: Through cookies and server logs as you navigate our platform.
• Partner Providers: From verification and payment services that confirm the validity of your transactions and identity.

Why We Use Data

Your information is processed for the following legitimate purposes:

• Account Management: Setting up and maintaining your profile.
• Financial Processing: Managing deposits and withdrawals accurately.
• Compliance: Verifying that users are of legal age and identifying their residency.
• Security: Preventing fraud, money laundering, and the creation of multiple accounts.
• Personalization: Improving user experience based on gaming preferences.
• Legal Obligations: Fulfilling requirements mandated for gambling operators in the Philippines.
• Marketing: Sending promotions only if you have provided explicit consent.

When We Share Data

We do not sell your personal data to third parties. We only share information when necessary:

• Service Providers: With payment processors, identity verification services, and technical infrastructure providers.
• Legal Requirements: When required by law or to comply with a valid request from relevant authorities.
• Security: To protect the integrity of our platform and prevent criminal activity.

How We Protect Data

We implement robust security measures to safeguard your information:

• Encryption: Data is encrypted during transit between your device and our servers.
• Access Control: Internal access to sensitive data is strictly limited to personnel who require it for their roles.
• Isolation: Payment data is handled through secure, isolated channels via our partners.
• Monitoring: Continuous system monitoring to detect and respond to potential security threats.

Cookies and Tracking

We use cookies to enhance your experience and maintain session security. For a detailed explanation of the types of cookies we use and how to manage them, please visit our Cookie Policy.

Your Rights

You have the following rights regarding your personal data:

• Access and Correction: Request a copy of your data or correct inaccuracies.
• Deletion and Portability: Request the deletion of your account or the transfer of your data.
• Objection and Withdrawal: Object to certain processing or withdraw consent for marketing.

To exercise these rights, please contact our support team via the channels available on our Support Page.

Note: Please be aware that we are legally required to retain certain transaction and identity data even after account closure to comply with gambling and anti-money laundering regulations.

How Long We Retain Data

We retain your personal information for as long as your account remains active. Following account closure, we continue to store specific data for the timeframe required by applicable law in the Philippines to satisfy legal, auditing, and regulatory obligations.

Age Limits

Access to our services is strictly restricted to individuals aged 18 years and older. If we discover that an account belongs to a minor, that account will be closed immediately, and any funds will be handled according to legal requirements.

Parents or guardians who become aware of a minor's account should report it immediately through our available support channels.

Cross-Border Transfers

Some of our essential service providers operate outside the Philippines. In such cases, your data may be transferred across borders. We ensure that all such transfers are conducted with appropriate safeguards to maintain the security and privacy of your information.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be published on this page. We encourage you to check the "Last Updated" date at the top of this page periodically to stay informed.

Contact Us

If you have any questions or concerns regarding your privacy or the processing of your personal data, please reach out to us through the official contact methods listed on our Support Page.